Faq

1. What payment methods do you accept?

At Pet Paradise, we accept various payment methods including Visa, MasterCard, American Express, and PayPal. All transactions are secure and encrypted to ensure your safety.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or directly with the shipping carrier.

3. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, please return the item in its original condition for a full refund or exchange. For more details, please refer to our Return Policy.

4. Do you ship internationally?

Yes, we ship internationally. Shipping costs and delivery times vary by location. Please check our Shipping Information page for more details.

5. How do I contact customer service?

You can contact our customer service team via email at [email protected] or by phone at +1-800-PET-LOVE. Our team is available Monday to Friday, 9 AM to 5 PM (EST).