Refund policy

Welcome to Pet Paradise! We strive to ensure your complete satisfaction with every purchase. Below is our refund policy:

• Eligibility for Refunds: Items are eligible for refund within 30 days of the receipt of purchase. To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Refundable Items: Certain items are non-refundable, including perishable goods, custom-made products, and items marked as final sale.
• Return Process: To initiate a return, please contact our customer service with your order details. Once your return is approved, you will receive instructions on how to send your item back to us.
• Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping Costs: Shipping costs are non-refundable. If you are returning an item, you will be responsible for the cost of return shipping.
• Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance. We will cover the shipping costs for the return of these items and will provide a replacement or full refund.

If you have any questions about our Refund Policy, please contact us at [email protected].